Frequently Asked Questions
GENERAL
+ What payment methods do you accept?
I accept payment via Bank Transfer and PayPal.
+ Do you provide an invoice?
Yes, I provide all my customers with an invoice.
+ Do you charge up front?
Only for design work above £400. I will require a 25% - 50% upfront payment before beginning any design projects to ensure that my time and resources are used efficiently. For smaller or low budget projects, I believe in building trust and confidence with my clients, and so I offer a pay-on-completion policy.
For all website projects (excluding single landing pages), I require a 50% upfront payment.
For all website projects (excluding single landing pages), I require a 50% upfront payment.
+ Can I pay monthly?
Absolutely, I am happy to accommodate monthly payments for design work above £400. This can be a convenient way to spread out the cost of your project and make payments on a schedule that suits you best. Please reach out to discuss a monthly payment plan.
DESIGN
+ How much do you charge for your services?
Every design project is unique and therefore, my pricing varies based on the complexity and the amount of work required. However, I offer very competitive and reasonable prices. I also have flexible pricing options for start-ups and individuals on a tighter budget.
+ How long does it take to complete a project?
The timeline for a project can vary depending on the scope and complexity of the project. I will provide an estimate of the timeline during our initial consultation and will keep you updated throughout the project to ensure it is completed in a timely manner.
+ Do you work with clients on-site?
Yes, I am comfortable working with clients on-site and having face to face meetings if required. I mainly work remotely and have experience using online collaboration tools such as Trello, Google Drive, Teams, Slack and Zoom, to share files and communicate with clients and stakeholders.
+ What if I don't like your design?
Just to clarify - this is not a question I get asked frequently! But if you don't like the design, I will work with you to make revisions until you are completely satisfied with the final result. I believe in open communication and working collaboratively with my clients to ensure the design meets or exceeds all expectations.
PHOTOGRAPHY
+ How do you charge for your photoshoots?
Many photographers charge by the hour or just for the sitting, with additional costs for edits and prints. This can really add up!
I like to keep things simple, so I charge a fixed rate. This includes the photoshoot with a set time and an agreed amount of edits. I do not offer prints but the price includes a printing license so you can print as many photos as you like.
Every customer has different needs and that's why I always quote individually, so don't be put off by the lack of photography packages on my site.
+ Do I have to pay a deposit?
No deposit is necessary and there are no hidden costs.
+ What if I need to cancel my booking?
If you need to cancel your photoshoot booking, I kindly request you give me as much notice as possible. I understand that unexpected things happen, but the more notice you can give, the better chance I have of filling your spot with another client.
+ How far can you travel?
I can travel up to 15 miles outside the M25. Travel expenses will be an additional charge.
+ How long until I receive my photos?
Depending on the amount of photos and editing required, you will receive your photos within 48 hours up to 5 days.
+ What will I receive?
High resolution, watermark free edits (the amount as agreed) and a printing license.
+ Can I have the raw versions of the photos?
I'm sorry but I do not offer raw versions of photos in any case. This is because raw files are not suitable for use in final products or for printing. Unlike JPG images, raw files are not universally compatible and they can be very large in size, therefore they are not easily managed.
Additionally, providing edited and retouched versions ensures that the photos will be of the highest quality for its intended use and will also represent my portfolio accurately.
